coreMaintProperty Care
    Compliance & advertising standards

    What we can — and can't — claim

    We want every page on this website, every quotation and every conversation to be accurate, evidence-based and compliant with UK consumer-protection rules (the CAP Code, the Consumer Protection from Unfair Trading Regulations and the ASA's guidance on testimonials and trade qualifications).

    This page summarises the wording our team is allowed to use, the wording we deliberately avoid, and the evidence we hold to back any specific claim. Anything you read elsewhere on the site should fit within the boundaries set out below — if it doesn't, please let us know and we will correct it.

    Insurance

    What we can say

    • Public liability cover in place — certificate available on request.
    • We carry public liability insurance; please ask for a current certificate before work begins.

    What we don't claim

    • £2M / £5M public liability coverage (specific figures without showing a current certificate).
    • Fully insured for any eventuality.

    Note: Specific monetary figures are only used where a matching, in-date certificate is on file under /evidence and referenced in the page source.

    Workmanship & guarantees

    What we can say

    • Workmanship cover as agreed in writing in your service agreement.
    • Defects in our workmanship are remedied under the terms set out on your individual quotation.
    • Manufacturer warranties on supplied products are passed through to you on the manufacturer’s own terms.

    What we don't claim

    • 12-month / lifetime guarantee (as a blanket promise across all jobs).
    • Comprehensive guarantee on everything we do.
    • Satisfaction guaranteed.

    Note: Cover periods, what is included, and exclusions are confirmed per job in writing — not advertised as a universal warranty.

    Trade certifications

    What we can say

    • We provide certified professionals.
    • Regulated work is carried out by individually qualified tradespeople — Gas Safe registered engineers, Part P / NICEIC registered electricians — whose registrations we verify on the public register.

    What we don't claim

    • We are Gas Safe registered.
    • We are NICEIC certified.
    • Accredited contractor (without naming the accreditation and registration number).

    Note: coreMaint as a company is not itself a holder of trade-body certifications. Only the individuals carrying out regulated work are.

    Reviews & ratings

    What we can say

    • Trusted local team across prime central London.
    • Feedback from clients is shown with initials only to protect privacy; full references available on request, subject to client consent.

    What we don't claim

    • 5-star rated (without a verifiable public review profile linked).
    • Rated #1 in London.
    • Award-winning (without naming the award and year).

    Note: Star rating, ranking and award claims are only used when a public, verifiable source is linked from the page.

    Statistics & volume claims

    What we can say

    • We work with single homes through to multi-property portfolios.
    • Long-standing clients across prime central London.

    What we don't claim

    • Trusted by 200+ landlords.
    • 1,000+ projects completed.
    • Specific completion times such as ‘same-day fix guaranteed’.

    Note: Numerical project, client or response-time claims require records under /evidence before they appear in copy.

    Pricing

    What we can say

    • Pricing is provided per project after a free, no-obligation quote.
    • We do not list general pricing — every job is scoped and quoted individually.

    What we don't claim

    • From £X per hour / per room (as a public list price).
    • Cheapest in London.
    • Lowest price guaranteed.

    Note: Headline price claims and price-match promises are not used. Itemised pricing is shared on the written quotation.

    Service areas

    What we can say

    • Serving Chelsea, Kensington, Knightsbridge, Mayfair, Belgravia and Greenwich.
    • We cover prime central London — please confirm your postcode when requesting a quote.

    What we don't claim

    • Serving all of London 24/7 (without committing to a true 24/7 rota).
    • Emergency response in under X minutes (without a measured SLA).

    Imagery & people

    What we can say

    • Project photography is from our own work, used with the client’s permission.
    • Team photographs show current coreMaint team members.

    What we don't claim

    • Stock images presented as our own work.
    • Before/after composites combining different properties.

    Note: All on-site photography is captioned with subject, service and area, in line with our image alt-text rule.

    How we keep this honest

    • Every page is run through an automated claims checker before publishing — it flags unsupported statistics, guarantees, insurance figures, regulatory claims and review counts.
    • Specific claims are only allowed when a matching evidence document (insurance certificate, registration screenshot, written warranty terms, signed testimonial) is held on file and referenced in the page source.
    • Itemised pricing, scope, exclusions and any workmanship cover are confirmed in writing on each individual quotation before work starts.
    • If you spot wording that you believe is misleading or out of date, please email hello@coremaint.co.uk and we will review it promptly.

    Last reviewed: May 2026. This page is a plain-English summary; it does not replace your written quotation, our Terms of Service or our Privacy Policy.